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AstRecipes»Configuring a queue





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AstRecipes » Configuring a queue

The following queue works as following:

star all calls are monitored, i.e. saved to disk
star if after 60 seconds on the queue the call is unanswered, the call is routed to voicemail
star there are two levels of agents: agents 302 and 303 will answer the queue (level 1); only if none of them is available the call is routed to agent 301 (level 2). If nobody is available, the queue keeps trying until timeout is reached.

Extensions.conf

[q-my-sample]
; ...queue description.....
exten =>
s,1,SetVar(MONITOR_FILENAME=/var/spool/asterisk/queuecalls/QSAMPLE-${
UNIQUEID})
exten => s,2,Queue(q-sample|n|||)
exten => s,3,Playback(voicemail-invitation)
exten => s,4,VoiceMail,s2001

Queues.conf

[q-sample]
music = default
announce = q-sample-announce
strategy = roundrobin
timeout = 60
retry = 5
maxlen = 0
announce-frequency = 0
announce-holdtime = no
monitor-format = wav
monitor-join = yes
queue-youarenext = silence
queue-thankyou = q-sample-thankyou
member=>Agent/302,0
member=>Agent/303,0
member=>Agent/301,1

More information on configuring a queue can be found at Understanding queue logic.